FAQs

What are your candles made of?

All of our candles are lovingly hand poured using 100% soy wax in Adelaide.We use cotton wicks and all of our fragrances and colours are phthalate free.

 

Candle safety and tips.

When you first light your candle burn it until it is melted across the top. This is called a “memory burn” and will prevent your candle from tunneling down the centre. Always trim the wick each time to 1cm before lighting. Never leave a burning candle unattended. Keep candles away from curtains or drafts.

 

Refund Policy

If you should receive your parcel damaged in any way we will offer a refund or a replacement.please note that in this case we will need photographic evidence of the damage, this should be done within three days, and sent to sales@astaracandles.com.au.We do not offer a refund if you change your mind.

 

Shipping Methods

We use Australia Post for all deliveries.Packages are delivered between 3-5 working days.Some country areas may take slightly longer.All orders are processed Monday-Friday.We do not currently ship internationally.

 

Contact us

Should you have any questions about our products please email us at sales@astaracandles.com.au.